rp55 Privacy Policy — Your Data, Our Responsibility
This Privacy Policy explains what personal information rp55 collects, why we collect it, how we use it and the rights you have over your own data.
Introduction
rp55 ("we", "us", "the Platform") is committed to protecting and respecting the privacy of all players and users of the rp55.bar website and associated mobile interface. This Privacy Policy ("Policy") sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed. Please read this Policy carefully before registering an account, making a deposit or using any of the services available on rp55.
By accessing or using the rp55 platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and use of your information as described herein. If you do not agree with this Policy, you must not use the rp55 platform. This Policy applies to all personal data collected through rp55, including through account registration, deposits and withdrawals, gameplay activity, customer support interactions and communications from rp55.
Information We Collect
rp55 collects personal information that is necessary to provide you with a safe, compliant and personalised gaming experience. The categories of data we may collect include:
How We Use Your Information
rp55 uses your identity, contact and financial data to register and maintain your account, process deposits and withdrawals, verify your identity (KYC), deliver customer support and ensure that your gaming experience on the platform is personalised, functional and secure. Without this data, rp55 cannot provide its core services.
rp55 uses gaming activity data, financial data and identity data to monitor for problem gambling patterns, enforce deposit and session limits set by the player, conduct age verification checks, comply with anti-money laundering obligations and identify and prevent fraud on the platform. This processing is necessary to fulfil rp55's obligations to operate a safe, fair and responsible gaming environment.
rp55 uses anonymised and aggregated usage data, device data and gaming activity data to improve the performance, design and features of the platform, identify technical issues, optimise the mobile experience for players on Android and iOS devices in Bangladesh and make informed decisions about which games, promotions and features to offer.
With your consent, rp55 may use your contact data to send you promotional offers, bonus notifications, seasonal promotions (such as Eid, Pohela Boishakh or BPL tournament offers) and platform updates via SMS or email. You may withdraw consent for promotional communications at any time by contacting [email protected]. Withdrawal of marketing consent does not affect the lawfulness of processing carried out before your withdrawal.
Legal Basis for Processing
rp55 processes your personal data on the following legal bases:
- Contractual necessity — processing required to fulfil the services you have requested, including account operation, deposits, withdrawals and gameplay.
- Legal obligation — processing required to comply with applicable laws and regulations, including anti-money laundering requirements, age verification duties and responsible gaming obligations.
- Legitimate interests — processing carried out in rp55's legitimate business interests, including fraud prevention, platform security, analytics and service improvement, where those interests are not overridden by your rights.
- Consent — processing carried out where you have given rp55 your explicit consent, such as for receiving promotional communications. Consent may be withdrawn at any time.
Sharing Your Information
rp55 does not sell, rent or trade your personal data. We may share your data with third parties only in the following circumstances:
- Game and platform technology providers — including Evolution Gaming, Pragmatic Play, Ezugi, Spribe and other certified game studios whose games are available on rp55. These providers receive only the minimum data required to deliver their services and are contractually bound to data protection standards.
- Payment processing partners — including mobile financial services (bKash, Nagad, Rocket) and banking partners who process your deposit and withdrawal transactions. These partners receive only the transaction data necessary to process each payment.
- Fraud prevention and security services — specialist third-party providers used to detect and prevent fraudulent activity, money laundering and account abuse on the rp55 platform.
- Regulatory and law enforcement bodies — where rp55 is required by applicable law or a valid legal process to disclose your information. rp55 will take reasonable steps to notify you of such disclosure unless prohibited by law.
Any third party that receives personal data from rp55 is required to process that data in accordance with rp55's instructions and applicable data protection standards. rp55 does not authorise any of its service providers to use your personal data for their own independent marketing purposes.
Data Retention
rp55 retains your personal data for as long as your account is active and for a period thereafter as required by applicable law or legitimate business need. For most categories of data, rp55 applies a standard retention period of five (5) years following account closure. Financial transaction records may be retained for longer where required by applicable anti-money laundering regulations.
Gaming activity logs — including bet history and session records — are retained for a minimum of three (3) years from the date of the activity to allow for responsible gaming monitoring, dispute resolution and regulatory compliance. Once the applicable retention period expires and there is no legal basis for continued retention, rp55 will securely delete or anonymise your personal data.
How We Protect Your Data
rp55 takes the security of your personal data seriously. The platform uses industry-standard SSL (Secure Socket Layer) encryption to protect all data transmitted between your device and rp55 servers. Access to personal data within rp55 is restricted to authorised personnel who require it to carry out their job functions, and all such personnel are subject to confidentiality obligations.
While rp55 uses reasonable technical and organisational measures to protect your data, no transmission over the internet or data storage system can be guaranteed to be 100% secure. If you have reason to believe that your interaction with rp55 is no longer secure — for example, if you suspect your account has been compromised — please contact [email protected] immediately. You are also responsible for keeping your own login credentials secure and not sharing them with anyone.
Your Data Rights
As a player on rp55, you have the following rights in relation to your personal data. To exercise any of these rights, contact [email protected]. rp55 will respond to your request within a reasonable timeframe and without charge in ordinary circumstances.
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Right of Access
You have the right to request a copy of the personal data rp55 holds about you, along with information about how it is being used.
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Right to Rectification
If any personal data rp55 holds about you is inaccurate or incomplete, you have the right to request that it be corrected or updated.
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Right to Erasure
In certain circumstances, you have the right to request deletion of your personal data. This right is subject to any overriding legal obligation on rp55 to retain the data (e.g. anti-money laundering record-keeping requirements).
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Right to Restriction
You have the right to request that rp55 restrict the processing of your personal data in certain circumstances — for example, while the accuracy of data is being verified following a rectification request.
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Right to Data Portability
Where processing is based on consent or contractual necessity, you have the right to receive your personal data in a structured, commonly used and machine-readable format.
rp55 will not discriminate against any player who exercises their data rights. Exercising your rights will not affect the quality of service you receive, subject only to any service limitations that necessarily arise from data deletion or restriction requests.
Cookies & Tracking Technologies
rp55 uses cookies and similar tracking technologies to operate the platform, remember your preferences, analyse usage patterns and improve the overall experience. A cookie is a small text file placed on your device when you access rp55. The following types of cookies are used:
- Essential cookies — required for the platform to function correctly, including session management, login state and security tokens. These cannot be disabled without breaking core platform functionality.
- Analytics cookies — used to collect anonymised data about how players interact with rp55, which pages are most visited and where technical issues arise. This data helps rp55 improve the platform experience.
- Preference cookies — used to remember your language settings, display preferences and other customisations so you do not have to re-enter them each time you visit rp55.
You can control or delete cookies through your browser settings at any time. Please note that disabling essential cookies may prevent certain features of rp55 from working correctly. Continued use of the rp55 platform after being informed of our cookie practices constitutes consent to our use of cookies as described in this Policy.
Third-Party Links
The rp55 platform may contain references to third-party game studios and payment service providers. rp55 does not control the privacy practices of those third parties and is not responsible for their privacy policies or data handling. We encourage you to review the privacy policies of any third-party services you choose to use in connection with your rp55 account. Links to external services do not constitute an endorsement by rp55 of those services.
Children's Privacy
rp55 does not knowingly collect personal data from individuals under the age of 21. The platform is strictly for adults aged 21 and above. If rp55 becomes aware that personal data has been collected from a person under 21, that data will be immediately deleted and the associated account will be closed. If you are a parent or guardian and believe that a minor has registered on rp55 using false age information, please contact [email protected] without delay.
Changes to This Privacy Policy
rp55 may update this Privacy Policy from time to time to reflect changes in our data practices, applicable law or platform features. When we make a material change to this Policy, we will update the "Last Updated" date at the top of this page. Where the change significantly affects how we use your personal data, we may also notify you directly via email or an in-platform message. Your continued use of rp55 following the publication of any updated Privacy Policy constitutes your acceptance of the revised terms. We encourage you to review this page periodically to stay informed about how rp55 handles your data.
Contact Us
If you have any questions, concerns or requests regarding this Privacy Policy or the way rp55 handles your personal data, our support team is available 24 hours a day, 7 days a week to assist you.
Email us at: [email protected]
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